Terms & Conditions
Aphrodisia is a trading name of Contour Atelier Ltd.
Aphrodisia’s (“we”, “us”, “our”, “the studio”, “the atelier”) website (“our site”) and related services are made available to you in accordance with the below Terms & Conditions. Please make sure you read and fully understand our Terms & Conditions before placing any orders with Aphrodisia. We recommend you print a copy of our terms for future reference. If you are using a guardian’s credit or debit card to make a purchase you must let your guardian know about our Terms & Conditions and Privacy Policy before subscribing and/or signing up to our site. Due to the nature of our products, we reserve the right to decline orders from under 18 year olds.
WHO WE ARE
The supplier is Contour Atelier Ltd trading under Aphrodisia
Contour Atelier Ltd is registered in England at Companies House No. 12550278
Registered at:
Kemp House 160 City Road, London, England, EC1V 2NX, UK
CREATING AN ACCOUNT/NEWSLETTER SUBSCRIPTION
To make a purchase on our website you are not required to register. You can proceed to checkout as a visitor should you not wish to open an account. To be able to use some of the features (e.g. order history) you will need to create an account with us. To be notified of any promotional offers, discounts and/or special events, you will need to subscribe to our newsletter. You do not need to create an account to subscribe to our newsletter, but can opt to do so once you have created an account and have signed in. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. The account password you provide should be unique and kept secure. You must notify customerservice@atelieraphrodisia.com immediately of any breaches in security or unauthorised use of your account. Should any of your registration information change you can sign in to your account by clicking on the ‘Account’ tab on the main menu of the homepage and update/edit your personal information, billing and shipping address(s). We may change account requirements from time to time so please check for updates on a regular basis.
PLACING AN ORDER
Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just an acknowledgement that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Aphrodisia will be completed when we email you to confirm the goods have been dispatched. For the avoidance of doubt, the contract has been concluded in London, in the English language and is therefore governed by English law.
We reserve the right not to accept your order in the event that we do not obtain authorisation for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.
We may refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.
Eligibility to purchase
In order to make purchases through the website, you are required to provide your personal details. Customers must provide their real name, billing address, shipping address, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility and who have been issued with a valid debit/credit card by a bank acceptable to Aphrodisia and whose applications are acceptable to Aphrodisia. Aphrodisia reserves the right to refuse to ship multiple items to any one customer or postal address.
By making an offer to purchase Aphrodisia merchandise you expressly authorise us to perform credit checks and where we deem necessary, to request additional information from third parties in order to authenticate your identity and validate your credit/debit card details in order to process your order.
If you are shopping for the first time on www.atelieraphrodisia.comnyour billing address must match your shipping or corporate address, as appears on the statement of your card. This is a security measure and only applies to your first purchase. Please note that checks will be carried out to ensure that your billing and shipping addresses match on your first purchase.
PRICING POLICY
The prices are indicated in GBP.
For customers outside of the UK, please note that your order may be subject to import duties and taxes during transit, over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Aphrodisia is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.
PAYMENT
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards and via PayPal.
By card
Debit and credit card payments are processed via Stripe, a secure payment gateway provided by Squarespace. Aphrodisia’s website and online shop is hosted by www.squarespace.com
By PayPal
PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. You do not need a PayPal account and there is no additional cost to you. For more information about PayPal, follow this link www.paypal.com.
Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Aphrodisia, we will not be liable for any delay or non-delivery.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
By wire transfer
We also accept payment by electronic wire transfers. Should you wish to place an order and pay in this way please contact customerservice@atelieraphrodisia.com stating your order. An invoice will be raised on confirmation of the order listing our corresponding bank details for a transfer to be made. Goods will only be dispatched on receipt of the funds.
Promotional codes, discounts and credit notes:
Promotional codes are non-transferrable and there are no cash alternatives. If provided, they must be redeemed by the date published. Discount and promotional codes are limited to one use per customer unless otherwise stated. Discount codes are usually provided via email through our newsletter or visible on our social media accounts. Discount codes cannot be used in conjunction with any other offer unless otherwise stated. Discounts visible on the website without the use of a code are available only when visible on the website and cannot be applied to an order retrospectively or after the closure of the online sale. Discount codes cannot be used in conjunction with any site-wide promotion. Credit notes are non-cash transferrable and must also be used within the allocated period either by emailing customerservice@atelieraphrodisia.com or using the code you have been provided with at the checkout.
Gift Cards
Aphrodisia Gift Cards are sold subject to the following terms and conditions:
1. Gift Cards are valid for 12 months from date of purchase. After that time, any remaining balance on the Gift Card cannot be used.
2. Gift Cards can be redeemed against all products on the online shop. Gift Cards cannot be used to purchase services (e.g. repair services. Use of Gift Cards for Made to Order/Bespoke products is at our discretion - please contact us to discuss this.
3. Gift Cards are non transferable and may not be returned or redeemed for cash.
4. If your order is less than a value of the Gift Card, your remaining balance will stay under the same Gift Card code, which can be redeemed against your next order.
5. If your order exceeds the value of the Gift Card and you have existing store credit, this can be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit must be paid by credit or debit card.
6. If you return products you have purchased using a Gift Card, the value of the returned goods will be refunded back to the same Gift Card as store credit and can be redeemed against subsequent orders. The remaining validity period for the Gift Card will not be extended. If another payment method was also used for the original purchase, the Gift Card will be prioritised for refund, and any remaining balance refunded to the second payment method.
7. A link to your Gift Card will be sent to the email address used to place your order once the order has been processed and the payment confirmed. This email can be forwarded to your required recipient, with a personal note included at your own discretion.
8. Aphrodisia is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address that you have provided to us. This is the sole responsibility of the buyer, although if you notify us of any problems in this regard, we will provide all reasonable assistance, but if the Gift Card is used by the incorrect recipient then we cannot be held responsible for that.
9. Aphrodisia is not responsible if a Gift Card is lost, stolen, destroyed or used without permission and you will not be eligible for any refund in these circumstances.
10. Aphrodisia reserves the right to cancel a Gift Card if we deem such action necessary.
11. Gift Cards are not redeemable against shipping costs.
12. Gift Cards can be used in conjunction with promotions and discounts advertised by Aphrodisia.
SHIPPING AND DELIVERY
Aphrodisia aims to dispatch your order within 72 hours of receipt of payment details – excluding weekends, bank holidays and public holidays, if all products ordered are marked as ‘ready-to-ship’. This is subject to credit clearance. Made-to-order and ‘ready-to-ship’ garments will be dispatched together if placed in one order, and aim to be dispatched within 2 weeks of the order placement date.
To offer you the most secure and efficient service we have chosen Royal Mail or DPD for all deliveries. As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and Aphrodisia is not responsible for any delays caused by destination customs clearance processes.
For shipment information please see below:
United Kingdom – tracked - 1-2 working days
North America – tracked – Up to 5 working days
South America – tracked – Up to 5 working days
Asia – tracked – Up to 7 working days
Australia - tracked – Up to 7 working days
Africa & Rest of World – tracked – Up to 7 working days
Tracking Your Order - Click on the link in your dispatch confirmation email to get updates on the status of your order. We recommend staying up to date with your shipments progress in case there are any exceptions during transit. Your order will require a signature for delivery, so please ensure you are at home during the estimated delivery time.
Aphrodisia insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you. If you request to waive the signature requirement, neither Aphrodisia nor the courier company will hold any responsibly for a lost package. In the United States, all shipments are sent with a signed for service, however couriers can legally deliver without requesting a signature.
If a package is marked as delivered but has not been received, Aphrodisia will run a full investigation with our Delivery team and appropriate courier. In general, a resolution cannot be offered until a response is received by the courier, which can take several weeks.
DELIVERY REQUIREMENTS
PO BOX
Please note that Aphrodisia nominated couriers do not deliver to a PO Box address. You will be contacted for an address amendment if a PO Box address is input at checkout, which could cause delays with the dispatch of your order.
Shipping to Mexico
Please note that when delivering to Mexico there are strict customs rules which will require consideration prior to dispatch. Any order above 1000USD cannot be cleared through Mexican customs without a hired customs broker, which is the responsibility of the customer. If you do not already have a customs broker, we recommend that you place your order in smaller increments below 1000USD. Aphrodisia will contact you if we are required to split an order above this value and will invoice for the additional shipping charges.
As standard, all orders below £400.00 will be dispatched in our Standard Bio-degradable Matt-Black Packaging. The products will be contained in tissue paper and a gift message can be added to the order at the checkout.
Orders over £400.00 qualify for Free Luxury Gift Wrap which will be automatically applied at the checkout. If an order is below this value, Luxury Gift Wrap can be purchased.
QUALITY ISSUES
If we provide goods or services to you that are not of sufficient quality, you have certain legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). For more detailed information on your rights and what you should expect from us, please:
- contact us using the contact details at the top of this page; or
- visit the Citizens Advice website or call 0808 223 1133.
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.
REPAIRS
If you have a well-loved or damaged item then you can contact our customer service team, who will share images with our Atelier to assess whether it is possible to be repaired. The garment may need to be sent to our studio before the team can confirm whether a repair is possible, but contact via email is required before any garment is sent to our Atelier.
Used and worn items should be returned to us washed and in a clean condition, please note items received in an unacceptable state of cleanliness will be returned without assessment or repair. Worn items that have been damaged by general wear and tear are not to be considered as faulty.
Repairs may be charged dependent on the amount of work involved to fix the garment following assessment. Any charges will be confirmed before work on fixing the garment commences. For more information please email customerservice@atelieraphrodisia.com
LIMITATION ON OUR LIABILITY
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
- losses that were not foreseeable to you and us when the contract was formed;
- looses that were not caused by any breach on our part;
- business losses; or
-losses to non-consumers.
TERMS OF USE FOR OUR SITE
Intellectual Property
The contents are the property of Contour Atelier Ltd and Aphrodisia. Such content includes but is not limited to all photographs, images, illustrations, texts, video clips, drawings, logos, registered trademarks, graphics and other materials appearing on this Site. All rights are reserved worldwide. This Site is intended solely for private, personal and non-commercial use. You may download or re-produce information appearing on this Site solely for personal and non-commercial purposes. With the exception of personal and non-commercial use, you are prohibited from re-producing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sales of any part of this Site. Any other use of the articles contained on this Site, including their reproduction for purposes other than your personal and non-commercial use, modification, dissemination or reproduction without Contour Atelier Ltd and Aphrodisia’s prior written consent is strictly forbidden.
Disclaimer
Aphrodisia has endeavoured to display its products and colours as accurately as possible. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered. We undertake to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. Aphrodisia reserves the right to make changes and corrections to the website whenever necessary, without advance warning. Errors will be corrected where discovered and Aphrodisia reserves the right to revoke any stated offer and to correct any (technical) errors, inaccuracies or omissions including after an order has been acknowledged and whether or not your credit card or Paypal account has been charged. If your card has been charged for a purchase and your order is cancelled pre-dispatch, Aphrodisia will issue a credit to your credit card account in the amount of the charge. Your bank policy will dictate when this amount is credited to your account. If your Paypal account has been charged for a purchase and your order is cancelled, Aphrodisia will credit your Paypal account in the amount of the charge (less any applicable charges levied by Paypal according to your individual Terms and Conditions).
Governing Law
The Terms & Conditions together with all our policies and procedures are governed by British law and the relevant courts of the United Kingdom will have exclusive jurisdiction.
Contour Atelier Ltd trading under Aphrodisia
Aphrodisia
+44 (0)7758462677
Registered at:
Kemp House 160 City Road, London, England, EC1V 2NX
Reg no. 12550278